Always reachable
Answers by phone, WhatsApp and e-mail, 365 days a year
Services
Support that answers, every day
Phone, remote session or an engineer at your desk, on weekends and holidays too, with every request logged so nothing is forgotten.
groupsFor Any organisation that runs past 18:00
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24×7×365 IT SupportA support desk that answers every day of the year, with every request tracked.
- 1Raise it
- 2Engineer assigned
- 3Remote first
- 4Closed and rated
24×7×365Support desk
OneDeskEvery ticket tracked
Remote firstStarts in minutes
What it is
Someone always answers.
Round-the-clock IT support for your users and systems. Someone answers when a printer stops, e-mail fails or a server goes quiet. Requests are logged and tracked in OneDesk, our own IT service-management software, so you see who is on it.
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In short
A support desk that answers every day of the year, with every request tracked.
What AVGN does
Five things the desk does.
Remote fixes
Starts a remote session within minutes
On site when needed
Sends an engineer on site when hands are needed
Every request logged
Logs every request as a ticket with a priority
Track on WhatsApp
Lets you follow your ticket from WhatsApp
How it works
Four steps to a fix.
- STEP 1Raise it
Call, message on WhatsApp or e-mail. The request becomes a ticket with a priority.
- STEP 2Engineer assigned
You are told who is working on it.
- STEP 3Remote first
The engineer connects with a one-time session code you enter, and you watch the work.
- STEP 4Closed and rated
You confirm the fix and rate it; the history stays for next time.
lightbulb
Example. At 9:12 on a Saturday the accounts head at a manufacturing company messages that Tally is very slow. The ticket opens with priority High. The engineer sees the server disk is nearly full and updates are pending, connects remotely with the client's code, clears space and finishes the updates. Fixed in about fifteen minutes, the ticket is closed and rated by the accounts head before lunch.
Who it’s for
For work that does not stop at six.
Any organisation whose work does not stop at 18:00: factories with shifts, hotels, hospitals, schools during exams, and offices with staff working from home.
FAQs
Questions about the desk.
Is the support desk really staffed at night and on holidays? expand_more
Yes. The 24x7x365 desk is the core of the service. On-site visits at night are arranged as needed and depend on the contract.
How do I see the status of my request? expand_more
Every request has a ticket number. You track it from WhatsApp or the OneDesk portal, and you are notified at each step.
Everything we do
All our services, one team
24×7×365 IT SupportAMC — Comprehensive & Non-ComprehensiveAdvanced Secured NetworkingCloud SolutionsData Backup SolutionsData Security SolutionsFirewall & VPN SolutionsISMS PoliciesIT Infrastructure ConsultingIT Infrastructure Planning, Design & ImplementationManaged IT ServicesVirtualization SolutionsWeb & Email HostingWireless NetworkingLaptops on RentServers on RentCCTV & Camera ServicesComputer & Laptop RepairWebsite & Software Development Services
IT Infrastructure Planning, Design & ImplementationManaged IT ServicesVirtualization SolutionsWeb & Email HostingWireless NetworkingLaptops on RentServers on RentCCTV & Camera ServicesComputer & Laptop RepairWebsite & Software Development Services24×7×365 IT SupportAMC — Comprehensive & Non-ComprehensiveAdvanced Secured NetworkingCloud SolutionsData Backup SolutionsData Security SolutionsFirewall & VPN SolutionsISMS PoliciesIT Infrastructure Consulting
Have a problem right now? Message the desk. Want cover for your organisation? Ask for a plan.
We come back within one working day with a clear next step.