E-mail becomes a ticket
Every mail to the support address opens a ticket with the right priority; no request is lost in an inbox.
Software
Software we build, use and support
Our engineers wrote these products to run our own support desk, our clients’ gates and their notices. Now they are available to you.
3Products we build
Daily useBy our own support desk
13Indian languages
Why we build our own
Why a service company builds software
Years of running IT for other organisations taught us where the repetitive work is: logging requests, checking device health, registering visitors, sending the same notice to hundreds of people. Our products do that work, so engineers and staff spend their time on what needs a person.
hub
The three products
OneDesk for the help desk, GatePass VMS for the gate, AVGN Connect for WhatsApp notices — plus the OneDesk Remote Tool, ready to download.
Software · OneDesk
Every request tracked. Every device visible.
OneDesk is the IT service-management platform behind AVGN’s own support desk: tickets, assets, live device health and reports, in one place and in your language.
Requests sent by chat and phone are forgotten, repeated and impossible to report on. OneDesk replaces the guess with a screen.
Track from WhatsApp
Users follow their ticket from raised to closed and rate the fix at the end.
Every device reports in
PCs and servers send their hardware, health and security to-do list by themselves.
Security fix list per machine
Missing updates and weak settings become a to-do list, with a health report for management.
Service levels that follow your hours
The SLA clock pauses outside working hours, so nobody is judged on a closed night.
Assets and inventory
What you own, where it is, what state it is in, and when the warranty and licences expire.
Remote support with your consent
The engineer connects with a one-time session code you enter; you watch and can end it any time.
Reports management can read
Tickets, devices and health, by location and by month.
Languages
The screens are available in English and Indian languages, and switch instantly.
How it works
Five steps, set up to reported.
- STEP 1Set up
Your organisation, locations, users and the support address are created; the device agent is installed on PCs and servers.
- STEP 2Raise
A user e-mails or messages; a ticket opens with a priority.
- STEP 3Work
The engineer picks it up; the user is told who is on it; remote session or visit as needed.
- STEP 4Close and rate
The user confirms and rates; the history stays.
- STEP 5Report
Monthly, management receives the picture: tickets, device health, what to fix next.
lightbulb
Example. a school group with four campuses puts OneDesk in front of its two-person IT team. Teachers e-mail one address; each mail becomes a ticket and they follow it on WhatsApp. Every staff-room PC reports in, so the team sees that one campus has forty machines a year behind on updates and fixes them over a week. The principal’s monthly report shows tickets by campus and device health, in a language the principal chooses.
Who it is for. Organisations with an IT team of one to ten people and 50 to 2,000 devices: school and college groups, hospitals, hotel groups, manufacturers with several sites, real-estate developers, and IT service providers who want to run their own desk on it. AVGN’s managed IT clients use it by default.
Do our users need to learn a new system? expand_more
No. They e-mail or message the way they do today. The ticket, the tracking and the rating come to them on WhatsApp.
Does the device agent slow the PC down? expand_more
It is a small background service that reports hardware, health and the security to-do list. It is not remote control; a remote session happens only when the user enters a code.
Can we use it without AVGN’s support desk? expand_more
Yes. Your own IT team can run OneDesk for your organisation; AVGN provides the platform and support for it.
Software · GatePass VMS
Visitors flow. Guards relax.
GatePass VMS takes a visitor from the invitation on WhatsApp to the printed pass at the gate, with the host approving in one tap and every entry on record.
A paper register is illegible, unsearchable and tells nobody that a visitor is waiting. GatePass VMS replaces the register with a record and the phone call with a tap.
Invitations on WhatsApp
The host invites; the visitor receives the details and a QR code before arriving.
Host approval in one tap
The guard registers a walk-in; the host approves from WhatsApp.
Photo check-in
A photo is captured at the gate and appears on the pass.
Printed and QR passes
Designed in the pass designer to carry your logo and the fields you need.
Vehicles and contractors
Vehicle numbers logged against the visitor; contractors and their workers handled as a group.
Events and group check-in
A list for an event day or a delegation, checked in quickly.
Gate mode on a tablet
A screen built for a guard: large buttons, few steps, works in bright light.
Reports
Who came, whom they met, how long they stayed, by day and by gate.
Languages
Screens for guards and hosts in English, Hindi and Marathi.
How it works
Five steps, invite to checked out.
- STEP 1Set up
Gates, hosts, departments, the pass design and the check-in fields your site needs.
- STEP 2Invite or walk in
The host pre-registers on the phone, or the guard registers a walk-in at the gate.
- STEP 3Approve
The host taps once on WhatsApp; the guard sees the approval.
- STEP 4Check in
Photo, ID details if required, vehicle number; the pass prints or shows as a QR code.
- STEP 5Check out and report
Exit is recorded; the day’s register is ready without anyone typing it up.
lightbulb
Example. a manufacturing unit in Taloja MIDC installs GatePass VMS at two gates on tablets. Suppliers are invited on WhatsApp a day earlier and arrive with a QR code; walk-in candidates are registered by the guard and approved by HR from their phones; contractor gangs are checked in as a group with their vehicle. The plant head sees who is on site at any moment. The guards learned it in an afternoon.
Who it is for. Factories and warehouses, corporate offices, IT parks, schools and colleges, hospitals, hotels, housing societies, and event venues. Any site with a gate, a register and a guard.
Does the visitor need to install an app? expand_more
No. The invitation and the QR code arrive on WhatsApp; the visitor shows the code at the gate.
Can hosts approve without opening the software? expand_more
Yes. Approval is a single tap on the WhatsApp message.
Does it work if the internet at the gate is poor? expand_more
The gate tablet needs a connection to sync passes and approvals. Tell us about the site and we will advise on the connection to use.
Software · AVGN Connect
One notice, hundreds reached, all proven.
AVGN Connect sends your notices, reminders and alerts to lists of people on WhatsApp, and shows you who received each one.
Notices sent from a personal phone reach whoever happens to be in a group and cannot be proven delivered. AVGN Connect shows that the fee reminder or the shutdown notice reached each person, and lets you show it.
Lists
Groups of recipients you manage: by class, by wing, by department, by customer type.
Broadcasts
One message to a whole list, with attachments where WhatsApp allows.
Delivery proof
Per recipient, per campaign: sent, delivered, not delivered.
Campaign history
What was sent, to whom, when, and how it was received.
Privacy
Recipients receive a message from your organisation; they do not see each other.
How it works
Four steps, compose to delivered.
- STEP 1Set up
Your organisation’s sending number and the first recipient lists.
- STEP 2Compose
The message, any attachment, and the list.
- STEP 3Send
The broadcast goes out; delivery status appears per person.
- STEP 4Review
Undelivered recipients are visible, so someone can follow up.
lightbulb
Example. a housing society of 240 flats sends the monthly maintenance reminder to all residents from one screen instead of six WhatsApp groups. The committee sees that 231 were delivered and 9 were not, and the office calls those nine. The record is there when a resident later says they were never told.
Who it is for. Schools and coaching institutes, housing societies, hospitals and clinics, clubs and associations, and businesses that send notices to customers.
Is this the same as a WhatsApp group? expand_more
No. Recipients do not see each other, the sender is your organisation, and you get delivery status per person.
Do recipients have to agree to receive messages? expand_more
Yes. Messages go to people who have given your organisation their number for this purpose, and they can ask to stop at any time.
Software · New
download_doneAvailable now
AVGN OneDesk Remote Tool.
A remote-support companion for OneDesk: an AVGN engineer can see and control your screen with your consent to fix a problem, wherever you are.
- STEP 1Download
One small file for Windows.
- STEP 2Open it
Open the file and allow it to run when Windows asks.
- STEP 3Follow your engineer
Your AVGN engineer tells you the next step. Nothing connects until you approve.
Runs with your consent
Nothing connects until you start the session and approve it.
Windows, Mac and Linux
The Windows installer is ready here. Ask us for the Mac or Linux build.
Works worldwide
Download it from this site and an AVGN engineer can help you, wherever you are.
Ask for a demonstration. Each product can be shown in ten minutes on a screen or a phone.
We come back within one working day with a clear next step.