Self-reporting devices
Devices report their health into OneDesk by themselves
Services
We run your IT. You run business.
Proactive, fixed-cost management of your whole IT environment: monitored daily, patched on schedule, supported around the clock and reported monthly.
groupsFor Organisations wanting predictable IT cost
monitoring
Managed IT ServicesAVGN runs your IT day to day, for a fixed monthly fee, and reports it in plain language.
- 1Assess and quote
- 2Onboard
- 3Stabilise
- 4Run and review
Fixed monthly feePricing
OneDeskEvery device reports in
Monthly reportPlain language
What it is
IT that runs itself, reported to you.
Managed IT services means AVGN takes responsibility for the day-to-day running of your IT — monitoring, maintenance, support and improvement — for a fixed monthly fee, instead of you calling someone only when something breaks.
monitoring
In short
AVGN runs your IT day to day, for a fixed monthly fee, and reports it in plain language.
What AVGN does
Five things we manage.
Scheduled updates
Updates applied in agreed windows, with exceptions recorded
24x7x365 help desk
The 24x7x365 help desk for your users
Security fix list
Missing updates and weak settings become a fix list
Monthly report
A monthly report in plain language for management
How it works
Four steps to a managed environment.
- STEP 1Assess and quote
Devices, users, locations and current pain points; a fixed monthly price.
- STEP 2Onboard
Agents deployed, inventory built, monitoring live, typically within a few weeks.
- STEP 3Stabilise
The backlog of overdue updates and weak settings is cleared first.
- STEP 4Run and review
Monitoring, patching, help desk and a monthly report, reviewed with you.
lightbulb
Example. A school group with four campuses in Mumbai has one overworked IT person and no record of what it owns. Onboarding finds 210 PCs, 6 servers and 40 printers, with 60 PCs not updated in a year. Within the first month the fix list is worked down campus by campus. Teachers raise issues on WhatsApp and see them tracked. The principal's monthly report shows device health and what was fixed, and the IT person now spends his time on classroom technology.
Who it’s for
For predictable IT cost.
Organisations with roughly 25 to 500 users that want predictable IT cost and a team rather than a person, including those with an in-house IT person who needs a second line.
FAQs
Questions about managed IT.
What is included in the monthly fee? expand_more
The scope is written in the agreement. Monitoring, patching, help desk and reporting are always included; hardware, licences and project work are quoted separately.
Do we lose control of our IT? expand_more
No. You own every account, every password and every device. We operate them for you and document everything, so you can take it back at any time.
Everything we do
All our services, one team
24×7×365 IT SupportAMC — Comprehensive & Non-ComprehensiveAdvanced Secured NetworkingCloud SolutionsData Backup SolutionsData Security SolutionsFirewall & VPN SolutionsISMS PoliciesIT Infrastructure ConsultingIT Infrastructure Planning, Design & ImplementationManaged IT ServicesVirtualization SolutionsWeb & Email HostingWireless NetworkingLaptops on RentServers on RentCCTV & Camera ServicesComputer & Laptop RepairWebsite & Software Development Services
IT Infrastructure Planning, Design & ImplementationManaged IT ServicesVirtualization SolutionsWeb & Email HostingWireless NetworkingLaptops on RentServers on RentCCTV & Camera ServicesComputer & Laptop RepairWebsite & Software Development Services24×7×365 IT SupportAMC — Comprehensive & Non-ComprehensiveAdvanced Secured NetworkingCloud SolutionsData Backup SolutionsData Security SolutionsFirewall & VPN SolutionsISMS PoliciesIT Infrastructure Consulting
Ask for a managed IT quote. Send the number of users and locations.
We come back within one working day with a clear next step.