1. A support desk that answers, 24×7×365
Weekends and holidays included. The desk answers when your people are working, and every request is logged as a ticket you can follow. Getting you back to work is the priority.
Why AVGN
Seven reasons clients stay with us
Not promises. The way we have worked since 2013, and the way you can check that we do.
7Reasons, no filler
2013The way we have worked since
Written quotesBefore any work
Why buyers stay
Seven reasons, checkable, not claimed.
2. More than a decade of doing this
Established in 2013, we have run IT for organisations across education, engineering, hospitality, manufacturing, pharmaceuticals and real estate, through every generation of Windows, Wi-Fi and cloud since.
3. One team, one contract
Infrastructure, security, cloud, hardware and support from the same people. Nothing falls between vendors, and you make one call.
4. Our own software
OneDesk, GatePass VMS and AVGN Connect are built by us and used by us daily. Every request is tracked and reported, not lost in a chat.
5. Remote first, on site when needed
A remote session starts within minutes, with your consent and in your view. An engineer visits when hands are needed.
6. A written quote before any work, and a report after it
You see what is proposed and what it costs, in an itemised quote, before you say yes. Afterwards, a report in plain language that management can read, in the language you choose.
7. Products we are prepared to support
We recommend and supply only hardware and software we install and maintain ourselves.
Since day one
The promise from the first year
flag
“Always provide more support than people expect to get.” It was the mission statement in 2013; it is still how the desk is run.
Judge us on the first ticket. Ask for a support plan, or raise one problem today and see how it is handled.
We come back within one working day with a clear next step.